Para acceder a la información de su viaje, visite su página específica del viaje en nuestro sitio web. 

All Azurway packages are covered by medical and baggage insurance and the Company is covered from the risk of insolvency through the "Guarantee Fund" policy.
It means that:
- during your holiday you are covered in case of medical issues that leads to expenses for medical assistance and medicines
- during your holiday you are covered in case of baggage loss and damage
- during your holiday you are covered in case of Tour Operator bankruptcy...but it won't happen ;) !

El seguro de cancelación siempre es opcional y a discreción del cliente. El costo de la prima del seguro varía del 4.5% al ​​5% del valor del paquete de viaje. ¡Recuerde que este seguro solo se puede estipular al mismo tiempo que reservar el viaje!

¿A qué hora puedo registrarme en mi hotel?

• Los tiempos de check-in pueden variar de hotel a hotel y región a región. En general, están entre H 12:00 y 15:00. Si llega antes, mientras tanto, ¡podrá almacenar su equipaje en el depósito del hotel y saldrá a explorar los destinos durante algunas horas!

¿Puedo solicitar un check-in temprano?

• Desafortunadamente, no podemos confirmar ningún check-in temprano.

Travel Documentation is managed according to a priority order of departures.
Travel Documents are normally sent to the booking holder's email between 5 and 3 days before departure.

El envío de documentos antes de esta fecha límite no es posible, por lo que les pedimos a los clientes que esperen con calma el momento adecuado.

All bookings made on www.azurwaytravel.com are binding requests with payment obligation in case of reconfirmation. The Tour Operator will provide a response on real availability within 48 working hours. In case of reconfirmation, the payment is due. 
Pursuant to the Consumer Code (Legislative Decree 205/2006) and the Tourism Code (Legislative Decree 79/2011) and in particular based on the combined provisions of articles 47, letter. g) and m), and 59, c. 1, letter. n), of the art. 55 of the Consumer Code, the purchase of Products through this website does not provide the Customer with the right of free withdrawal. Any cancellation request is subject to payment of a cancellation fee, as per article 10.5 of the current Terms & Conditions.